01Delete it in the app (fastest)
Open Famyance, then go to Settings → Account → Delete account. This immediately and permanently deletes your account and the data below. You'll be signed out on all devices.
02Can't access the app?
Email privacy@famyance.com from the email address on your account and we'll action your deletion request for you. We may ask you to confirm your identity to protect your account.
03What gets deleted
- Your profile (name, email, preferences) and login credentials
- Family members you manage, including children's profiles you created
- All your financial data — incomes, expenses, budgets, savings goals, transactions, assets, debts, and any connected-bank data
- Mimi conversations, uploaded receipts and bank statements, and any photos (including chore photos)
- Devices, push subscriptions, and cookie-consent records
04What we keep, and why
By law we must retain a small amount of data even after you delete your account:
- Billing and tax records — kept for 6 years (UK tax/HMRC record-keeping obligation).
- A minimal security audit log — retained for fraud-prevention and legal accountability.
We keep only the minimum required, we don't use it for anything else, and it's deleted once the legal retention period ends. (This is permitted under UK GDPR Article 17(3).)
05Deleting a child's data
A parent or guardian can remove a child's profile at any time from Settings → Family — this deletes that child's data and photos.
06How long it takes
Deletion in the app is immediate. Emailed requests are actioned promptly and completed within 30 days.
Questions? Contact privacy@famyance.com.